Processing, Cancellations, Shipping & Returns
Processing Times
UPDATE as of Feb 13 2025:
We have recently undergone the LARGE task of stocking our most popular items! That means if you choose an item in stock, it will ship within 3-7 business days. However, if you select the "Make it for me!" option on out of stock items, that will be up to a 31 business day processing time.
What happens if I order a "Make it for me!" item with an in stock item?
In order to lower our carbon footprint, your order will be shipped all at once unless you request split shipping via our chat. Split shipment requests are up to our discretion and will be charged to the customer.
Cancellations
All cancellations/refunds are subject to a restock fee of $10 USD per item that will be deducted from your refund amount. If your item has already begun the production process, no cancellations can be made. Any edits/substitutions are subject to our approval.
U.S. Shipping
We charge a flat rate of $5.99 for First Class Mail with tracking. These orders usually arrive within 5 business days.
For a shorter transit time and up to $100 insurance, you can select Priority Mail for a flat rate of $11.99.
Priority mail express is available starting at $40.99, which is guaranteed 1-2 days. Delivery times are subject to the USPS and are not CantiqLA's responsibility
In some cases, we offer rush orders for an additional fee. Please use our chat function and we can tell you if we’re able to accommodate.
Any and all mistakes, delays or losses made with any shipping carriers provided at check out are not cantiqLA's responsibility.
International Shipping
We charge a flat rate of $15.99 for First Class International Mail with tracking. These orders usually arrive within 21 business days.
For a shorter transit time and up to $100 insurance, you can select Priority International Mail for a flat rate of $40.99.
Return Policy
All cantiqLA products can be Exchanged only within 30 days of receipt (domestic items only) of the item unless on LAST CALL, on sale (including Black Friday/Other shopping holiday promotions) or listed as a sample (which is final sale), all exchange requests must be made via our Chat function on cantiqLA.com. Customers are required to pay for shipping both ways for all exchanges unless a product arrives damaged or in-error. All exchanges can only be accepted in un-worn, un-used condition (try ons do not count unless items are damaged in the process of trying on ie make up stains, snags or tears), if an item is received worn or used, we reserve the right to deny the exchange. We recommend consulting our Size Guide and/or our Chat to discuss sizing before ordering. Lace patterns are subject to change.
If an order arrives damaged or by our error, we will offer a replacement free of shipping. If you decide you don’t want a replacement, the item can be returned for your money back instead. If you do decide to return the product for a refund, we cannot cover the shipping costs. Damages are defined by twisted straps, tears, open seams or stains.
cantiqLA items are HANDMADE. This means we embrace small perfect imperfections that do not effect the quality, fit or longevity of the piece. These unique aspects of our handmade sewing process are not grounds for refunds.
By placing an order on cantiqLA's website or in any stores or in person events, you agree to the terms above.