Processing, Cancellations, Shipping & Returns

Processing Times

Most items are handmade to order. Handmade orders have a processing time of 14-31 business days in addition to USPS transit times.

If we happen to have all of the items in-stock, your order will ship within 2-3 business days. If you’d like to check on the stock of a specific item, email us at thepantyline@cantiqLA.com or use the chat function on the website.

Orders including custom colors and/or designs take 21-45 business days to process, and we require that you approve the product before shipping.

Cancellations

All cancellations/refunds are subject to a restock fee of $10 USD per item that will be deducted from your refund amount. If your item has already begun the production process, no cancellations can be made. Any edits/substitutions are subject to our approval.

U.S. Shipping

We charge a flat rate of $4.99 for First Class Mail with tracking. These orders usually arrive within 5 business days.

For a shorter transit time and up to $100 insurance, you can select Priority Mail for a flat rate of $10.99.

Priority mail express is available starting at $34.99, which is guaranteed 1-2 days. Delivery times are subject to the USPS and are not CantiqLA's responsibility 

In some cases, we offer rush orders for an additional fee. Please email thepantyline@cantiqLA.com and we can tell you if we’re able to accommodate. 

International Shipping

We charge a flat rate of $15.99 for First Class International Mail with tracking. These orders usually arrive within 21 business days.

For a shorter transit time and up to $100 insurance, you can select Priority International Mail for a flat rate of $40.99.

Return Policy

All cantiqLA products can be Exchanged only within 30 days of receipt of the item unless on LAST CALL, on sale or listed as a sample (which is final sale), all exchange requests must be made via our Chat function on cantiqLA.com. Customers are required to pay for shipping both ways for all exchanges unless a product arrives damaged or in-error. All exchanges can only be accepted in un-worn, un-used condition, if an item is received worn or used, we reserve the right to deny the exchange. We recommend consulting our Size Guide and/or our Chat to discuss sizing before ordering. Lace patterns are subject to change.

If an order arrives damaged or by our error, we will offer a replacement free of shipping. If you decide you don’t want a replacement, the item can be returned for your money back instead. If you do decide to return the product for a refund, we cannot cover the shipping costs. 

Swimwear is eligible for exchange assuming all sanitary liners and packaging is in-tact. When exchanging swimwear, you will be required to cover the return shipping costs in one direction. These exchanges can also be made in-person at our Echo Park location.

Anything returned or exchanged must be unworn, in original condition with packaging and tags. If you have any questions about return or exchange eligibility, please email us at thepantyline@cantiqLA.com.