How long does shipping take?

First Class Mail usually takes 3-5 business days. You can pay an additional fee at check-out for expedited shipping. This transit time does not include processing time which may take up to 21 business days for handmade orders.

International orders have longer transit times. You can learn more here.

What’s your return policy?

We only offer exchanges on unworn full priced items at this time, unless a product arrives damaged or in-error. For details, you can read our full return policy here.

What will my order look like?

All orders come in branded cantiq packaging with artwork that might be seen as NSFW for some people. If you are one of these people, please select discreet shipping at checkout by writing DISCREET in the notes.

What size should I order?

Visit our Size Guide for size charts and tips on choosing the best fit for you.

What does it mean to be “handmade”?

All of our items are handmade in small batches, ethically. This means they are made individually, by one person, on one machine. By doing it this way, we reduce waste and our carbon footprint. This process leads to minor differences in each product, making them all unique. If you find that these perfect imperfections affect the fit of your piece, we are happy to exchange it for a different one just use our chat function to reach out and start the exchange process.

What does "CUSTOM" size mean?

On many of our product pages, you’re able to choose “CUSTOM” as a size option. After placing an order with the “CUSTOM” size option, please reach out via our chat with your measurements. Custom sizes come at an additional cost and please keep in mind, these orders do take a little longer to process. Once we’ve received all of the necessary measurements, you can expect your lingerie to be shipped within 21 business days.

How do I measure myself for CUSTOM sizing?

For bralettes, we ask that you send us your bust and under-bust measurements. To measure your bust, wrap a measuring tape around the fullest part of your chest—usually right over your nipples. If you have a large bust, you may want to wear a thin, unlined bra to take this measurement. To measure your under-bust, wrap a measuring tape around your body just under your bust, where the band of a bra would sit.

If you know what traditional bra size normally fits you best (for example, 36B or 48G), please provide that too.

cantiqLA does not assume any responsibility for measurements taken in error, leading to products that do not fit.

Can I order custom colors? What about custom designs?

Yes, we can hand-dye most lace and elastic trim to any color requested. Right now we’re not able to offer custom colors for mesh.

Custom designs are also possible, but these orders will have extended processing times.

Both custom colors and designs are not available to order through our website. They require an additional fee that is not included as an option on the product pages. To inquire about a custom order, please reach out via our chat and we’ll do our best to accommodate your request.

What are the washing and care instructions?

We recommend that all cantiqLA pieces are hand-washed. Each piece is handmade with Spandex lace, and handwashing will ensure it remains stretchy for as long as possible. We recommend you use cool water to wash and lay the product flat (not hanging) to dry.

Have another question that’s not on this page?

Please reach out via our chat and we’ll get back to you within a couple business days.